Terms and conditions

Version dated 5 November 2026

Scope

These terms apply to the services of Mirage Bleu (films, music videos, photography, music and related services) and to the rental of its equipment. They form part of the contract once the quote, the order confirmation or the booking refers to them. Anything agreed in writing in the quote or the contract takes precedence over these terms. Your own terms and conditions only apply if we have accepted them in writing.

Quotes and orders

Our quotes are free and valid for 30 days. The quote describes the services, deliverables, schedule and price; the contract is concluded when you accept it in writing, and an e-mail is enough. Prices are in Swiss francs, excluding VAT. Costs not in the quote (travel, accommodation, location hire, filming permits, extras, licensed music…) are only charged if you have agreed to them in advance.

Payment

A deposit of 30% of the quote is due on order; it secures the dates. The balance is invoiced on delivery; for a long project, the quote may set interim payments. Invoices are payable within 30 days. Late payments may bear default interest of 5% a year (art. 104 of the Swiss Code of Obligations).

Your part

You provide the information, content (logos, texts, images, music) and access we need in good time, and you guarantee that you have the right to use them. When people you choose (staff, guests, customers) appear on camera, you obtain their consent. A delay on your side may shift the schedule; any extra work it causes is charged, and we tell you beforehand.

Revisions and approval

You receive films through a private link on Vimeo, where you comment directly on the picture. The price includes 2 rounds of revision per deliverable; for each round, send us all your remarks in one go. Further revisions, and changes requested after approval (another script, other music, a new shoot), are quoted separately. Without remarks from you within 10 days of sending, the deliverable is considered approved.

Delivery and archives

We deliver the final files on your client portal, in the formats set in the quote. Rushes (raw footage) and working files are not delivered unless agreed. We keep the project files for 12 months after delivery, with no guarantee beyond that: back up your files as soon as you receive them.

Copyright and use

Mirage Bleu keeps the copyright in the films, photographs and music we make. Once the price has been paid in full, you receive the right to use the deliverables for the uses, media, duration and territory set in the quote; if the quote says nothing, that right covers the use for which the project was commissioned. Any other use (paid advertising, television, cinema, handing over to a third party, re-editing) requires our written consent and may be charged. Music and images bought under licence may only be used within the limits of that licence.

We only show the project in our portfolio (website, social networks, presentations, festivals) with your consent. We respect any embargo or confidentiality agreed.

Rescheduling and cancellation

You may move a shoot free of charge up to 14 days before the planned date; after that, costs already incurred are charged. If you cancel the order, the deposit is kept and the work already done is charged; less than 14 days before the shoot, 50% of the quote is due in all. If the weather or force majeure prevents the shoot, we set a new date together.

If we cannot make a date (illness, accident, force majeure), we offer you another date or, with your agreement, a trusted stand-in; otherwise we refund what you paid for the services not carried out, with no further compensation.

Equipment rental

Bookings go through our booking space and become firm with our written confirmation. The price depends on the equipment and the duration, at the rates in force when you book.

At pickup, you show an identity document and proof of insurance covering the rented equipment against theft, loss and damage. You also pay a deposit, whose amount depends on the equipment and is stated in the booking confirmation; it is returned once the equipment has been checked on return. The equipment is picked up and returned at the agreed place and times; we check it together at both ends.

You use the equipment with care, for its intended purpose, and do not lend or sublet it. You are liable for its loss, theft and any damage during the rental, up to its replacement value; in case of theft, you report it to the police and tell us at once.

A late return is charged at the daily rate for each day started. You may cancel free of charge up to 48 hours before pickup; after that, 50% of the rental price is due. If a piece of equipment is faulty at handover, we replace it or refund its rental; we are not liable for losses from a missed shoot, except in case of gross negligence or intent on our part.

Liability

We work with care and with professional equipment. Our liability is limited to direct damage, up to the amount of the order concerned; it remains in full for gross negligence or intent (art. 100 of the Swiss Code of Obligations). Always keep a copy of the files you entrust to us.

Personal data

How your data is handled is described in the privacy statement.

Governing law and jurisdiction

Swiss law applies. The place of jurisdiction is Neuchâtel, subject to the mandatory places of jurisdiction set by law, in particular for consumers. If the French and English versions of these terms differ, the French version prevails.

Changes

We may change these terms. The version that applies is the one published here when you place your order or make your booking.